Free Business Topics in Chicago

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  • ‘WOW’ Customer Service is Effective, Efficient and PERSONAL!

    Karyn Ross, Owner, Karyn Ross Consulting

    Did you know that more than 50% of customers switch service providers after just one poor customer service experience? And that most don't even tell the provider their dissatisfied with why. In today's increasingly more connected marketplace, it's easy for customers to find alternate service providers. So, unless your business is able to deliver 'WOW' service experiences, each and every time, you're in danger of losing your customers to your competitors. MORE >

    In this presentation, Karyn Ross, Shingo-prize winning coauthor of The Toyota Way to Service Excellence explains why "effective, efficient and personal' are the three elements of 'WOW' service that every customer wants!
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  • “Establishing Your Professional Persona: 5 Steps to Crafting a Compelling Brand Identity”

    Tammy Cook, Productivity Coach, Tammy Cook Coaching

    Are you a small business owner trying to build your following and your list?
    Are you ready to create a clear, compelling voice for your business, that magnetically draws ideal prospects to you? MORE >

    If you are struggling to find followers and build your presence, no matter the amount of marketing and outreach you do, it could simply be because this key foundational piece is missing.

    This foundational piece is most often skipped over when beginning a business - crafting a compelling brand identity that connects with your target audience. Once you get this step right, you will be positioned as the go-to expert in your niche, and you will attract ideal clients with much less effort.

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  • “Hire To Thrive, Engage to Retain”

    Tim Reynolds, Leadership Soft Skills, Clover Lane Partners LLC

    Hiring is a two way street. In order for an applicant to thrive they must posses the same unchangeable core qualities shared by existing high performers in the position. This very practical presentation covers how to develop the core qualities profile you are looking for, what interview questions to ask to gather information on those qualities, and finally how to process the information gathered to answer the ultimate questions you start with - will they thrive in the the position and in the culture? MORE >

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  • “Learning” to Win

    Bob Miller, Founder and CEO, PFCC Group

    In a world who's knowledge doubles every 5 years we all have to be continuous learners. If you are not growing you are coasting and coasters go down hill. I'm sure many of your competitors aren't coasting. MORE >

    The good news is that we have access to more information and knowledge than any other generation. The bad news is we have access to more information and knowledge than any other generation! As business leaders and associates we have to answer some serious questions.

    1. What do we need to learn?
    2. Where do we begin?
    3. How much time can we invest?
    4. How much is it going to cost?
    5. How will we get a return on my investment

    "Learning" to Win, addresses these concerns and provides some insights into how you and your organization can build and strengthen a continuous learning culture.

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  • “The Power of Little Wows”

    Tim Reynolds, Leadership Soft Skills, Clover Lane Partners LLC

    You often hear of the need to create an exceptional "experience" for your customers. But how do you actually go about building a culture that delivers on that mission statement? This interactive presentation/workshop takes a detailed look at your every touch with your customers while asking the question - How does that make them feel? MORE >

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  • 10 Soft Skills Every Leader Needs

    Bette Lawrence-Water, Founder and Principal Consultant, Spectrum Strategic Solutions

    Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction. MORE >

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  • 21st Century Leadership

    Scott Hansen, CEO, Scott Hansen Consulting

    In this high energy presentation, High Performance Coach, Scott Hansen, shares the importance of "21st Century Leadership Rules" that you must know. If you don't adapt these, your business might get left behind

    In 21st Century Leadership, you and your organization will walk away with the following: MORE >

    - Learn the importance of becoming a better leader
    - The (3) Income Producing Activities all business owners need to know
    - How to be more efficient and productive in your day
    - The importance of saying "NO" in your business
    - The One productivity strategy that Warren Buffet uses


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  • A Diverse Workforce is Smart Business

    Pamela Bozeman-Evans, Founder & Senior Consultant, ProPlanProject

    Workplace diversity impacts your bottom line. Pamela discusses best practices in recruitment, retention, target marketing, and product/service innovation. She provides valuable insights that will empower your team and impress your client base. Learn more about customized presentations, tailored to diverse stakeholders, including sales teams, C-Suites, boards, and investors.

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  • A.I.M to Make Your Connections Count! Target Meaningful Relationships to UP Your Social Capital

    Susan Fignar, President, Pur-sue Inc.

    Developing successful relationships and learning how to confidently relate and connect with others requires much more than showing up with a smile while passing out your business cards. Between meeting and greeting, being an active guest, initiating introductions, including others in the conversation, and closing the exchange with finesse takes instruction and practice. MORE >

    You need to be prepared and focused while presenting yourself as a Brand Ambassador of your company. Susan will highlight 10 relationship management practices to build, deepen and leverage new and existing relationships and highlight behaviors that can tarnish your credibility. This interactive session provides the framework to showcase your skills and the company’s offerings that lead new opportunities and more business.

    60-75 minutes

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