Using Emotional Intelligence Skills to Survive and Thrive During Tough Conversations

Prepare yourself to face difficult conversations with courage and confidence. Discover best practices in preparation and delivery of challenging content. During this interactive workshop participants will:

> Explore how basic Emotional Intelligence concepts of self-awareness, empathy, triggers, and hijacking can help or hinder us during emotional conversations.
> Recognize the many benefits of not avoiding, but instead “leaning into” challenging conversations.
> Understand and practice a proven 3-part method for conducting difficult conversations to produce good outcomes.
> Explore different delivery habits that help and hinder communication including observation vs. evaluation, and owning vs. projecting a message.