It All Boils Down to Engagement -How to better engage your customers and business partners through Emotional Intelligence

In this interactive program, Chuck Scharenberg, Senior Consultant with Kaizen Consulting, shares Emotional Intelligence techniques that let you identify the needs, orientation, and fallback strategies of the people you work with. You will learn how to:

• Better understand your customers and business partners
• Adjust your behavior to get the results you want

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