Customer Communication

Customer communication is hard work, really hard work. Any business/organization, of any size, should have a strategy for delivering their value to all customers, prospects, investors, donors, etc. etc. Whether your communication is to retain existing customers, attract and win new customers, attract and win new donors your communications styles, techniques and execution needs to be well thought out. Do all employees (and even volunteers) understand the importance of each communication regardless of method? We will explore strategies and techniques that can work in your operation.

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