Business Manager and Designer, CBD, Imperial Kitchens and Baths, Inc.
Free Business Speaker in Chicago
TOPIC CATEGORY: Business
The best client is the client you already have. For over 15 years, Imperial Kitchens and Baths, Inc. has been selling over 50% of their annual projects to repeat clients by providing unparalleled customer service. Stephanie will cover the keys to keeping a relationship based on service strong and healthy.
Things we'll go over: MORE >"The Mating Dance" - finding a good fit
"The Honeymoon" - keeping expectations reasonable
"Keep Wooing and Wowing" - customer care and maintenance
"Forever Faithful" - the end of the project
"Let's Stay Friends" - firing the client
If your daily adventures involve making a personal connection with people, then this is the talk for you.
TOPIC CATEGORY: Miscellaneous
Remodeling our homes is something we may do once in our lifetime. Don't walk into it blindly. Stephanie Bullwinkel, a Certified Bathroom Designer through the National Kitchen and Bath Association, will give you a good feel of what to look for in a contractor, how to assess a budget for your project and designing a space that will continue to look "current" in years to come. MORE >