Process improvement takes on many different forms and every organization has its own unique processes and systems in place.

Attendees of this presentation will learn valuable techniques to help them engage their own organizations in meaningful process improvement.

This presentation is available virtually to audiences across the country, or locally, on an in-person basis, COVID restrictions permitting.

Process mapping is an extremely natural and visual way to document how your business (should) works, which is especially helpful for complex and infrequent processes and in your training of new hires.

Your presenter will introduce you to an easy to follow technique called The Process Walk (TM) that will help you to understand your processes. This technique relies on Microsoft Office based process mapping techniques using nouns and verbs to describe your business processes in both narrative (SIPOC) and visual (UPN) formats.

Don’t leave your business processes to chance. Document your processes to insure that you have the right people doing the right jobs in the right way EVERY time!

This educational presentation provides practical guidance for business leaders and managers who want to improve how business gets done every day.

This presentation is available virtually to audiences across the country, or locally on an in-person basis.

If you have uttered any of these words or thoughts, chances are that your organization is lacking the necessary basic business management systems it needs to have in place in order to operate like a well-oiled machine.

Why does a McDonalds hamburger taste the same, no matter where in the world you're at?

How does your one-person dentist office see five patients simultaneously?

How about a one-word answer to both of these questions: Systems!

Yes, it's because both McDonalds and your dentist have mastered systems thinking in their business operations. Although business worlds apart, both McDonalds and your dentist are leveraging the power of systems thinking to streamline their operations and generate predictable, consistent, repeatable results every business day.

In this brief, informative presentation you'll learn about how every organization can benefit by leveraging systems thinking.

This presentation is available virtually to audiences across the country, or locally, on an in-person basis, COVID restrictions permitting.

Have you recently "fallen" into the role of an accidental project manager? At one time or another, we all do (or will)! The good news is that you can be successful - without being an expert on project management! This short workshop is designed for individuals with little or no prior knowledge of project management, but who know what they’re doing now is either not enough, or simply isn’t working.

This workshop covers what you need you know about managing a small to medium-sized project with confidence. You'll learn an easy-to-follow process for taking your project - regardless of its' purpose or size - from beginning to "done", as well as the critical "need to know" project management terminology, concepts and techniques that you can apply immediately toward helping you keep your project running smoothly.

This presentation is available virtually to audiences across the country, or locally, on an in-person basis, COVID restrictions permitting.