Karyn Ross

Owner, Karyn Ross Consulting

Free Business Speaker in Chicago

  • Five Simple Steps to Creating a Culture of Kindness at Work

    TOPIC CATEGORY: Business

    Want an easy way to improve employee engagement as well as customer satisfaction and loyalty? Tried many different different approaches and programs without success? Then maybe it's time to go 'back-to-basics' and focus on the benefits that creating a culture of kindness in your workplace will bring! MORE >

    In this speech, we'll cover the five simple steps that anyone, anywhere in the organization, can take to begin creating a culture of kindness. You don't need to be a leader, and you don't need to worry about having an overall organizational transformation to be successful! All you need to get started are the five easy steps we'll cover, and the Creating a Culture of Kindness Workbooklet you'll receive at the end of the presentation! No matter who you are, or where you work, there's no need to wait! Start creating a culture of kindness now!
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  • ‘WOW’ Customer Service is Effective, Efficient and PERSONAL!

    TOPIC CATEGORY: Business

    Did you know that more than 50% of customers switch service providers after just one poor customer service experience? And that most don't even tell the provider their dissatisfied with why. In today's increasingly more connected marketplace, it's easy for customers to find alternate service providers. So, unless your business is able to deliver 'WOW' service experiences, each and every time, you're in danger of losing your customers to your competitors. MORE >

    In this presentation, Karyn Ross, Shingo-prize winning coauthor of The Toyota Way to Service Excellence explains why "effective, efficient and personal' are the three elements of 'WOW' service that every customer wants!
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  • Make Your Services More Efficient and Effective with Lean!

    TOPIC CATEGORY: Business

    Are you the owner of a service business? Worried about internal efficiency? And about whether your customers are getting exactly what they want, when they want it right the first time? In this day and age, we're all required to do 'more with less'. That doesn't have to mean that customers' needs can't be met - and exceeded. It just means we need to learn how to do things in new and different ways. MORE >

    That's where 'lean' comes in. It's a proven way of increasing quality and productivity while reducing costs. Although many in manufacturing have experienced it's benefits, some people don't realize that it's totally applicable - with a little creativity - to services too!

    In this presentation, Karyn Ross, Shingo-award winning coauthor of The Toyota Way to service Excellence: Lean Transformation in Service Organizations, will share how your business can flourish, thrive and grow using simple lean principles, practices and tools.

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  • 21 Days to a Creativity Habit!

    TOPIC CATEGORY: Self Improvement

    Want to be more creative but not sure how to get there? Just like anything else, creativity is a skill that can be practiced...and, like many other things can even become a habit! MORE >

    In this interactive, hands-on presentation, you'll learn my 21 Day Practical Creativity step-by-step approach to improving your creativity in 21 days! And as everyone knows...it takes 21 days to make...a (creativity) habit!
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  • You are CREATIVE! (Oh yes you are!)

    TOPIC CATEGORY: Motivational

    Think that creativity is only for artists? That creativity is 'bolts of lightning that come down from the sky' or 'flashes of inspiration' that happen to...someone else??? Well, think again! Creativity is actually about putting knowledge and ideas from previous experiences together in new and different ways...to create new and different things - and new and different ways of doing things! And even better - just like anything else - creativity can be learned and practiced! MORE >

    If you - and your team - would like to learn some quick, easy and simple techniques to improve your creativity, then this fun, hands-on, interactive, CREATIVE presentation is for you!
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  • Practical Creativity: Getting and Turning Ideas into ‘WOW’ Services!

    TOPIC CATEGORY: Business

    Want to make sure your business stays one step ahead of the competition? Then you'll continuously need to create and deliver the innovative services that WOW your customers! And that's exactly what Practical Creativity is all about: using creativity to get new ideas, and then turning those ideas into reality so that your customers get what they want, when they want it right the first time! MORE >

    In this fun, interactive presentation, we'll practice getting creative, new ideas based on what we already know through experience...and then we'll learn the basic principles of turning those ideas into actual WOW services effectively and efficiently! And that's exactly what your business - and your customers - want!
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